Customer stories
How our customers run better buildings
Managing agents and developers across the UK use Cortile to win new business, work more efficiently and bring communities together.
Winning new business
Winning a landmark instruction at Prince of Wales Drive
- Customer
- Pinnacle
- Location
- London
- Homes
- 1,000
The challenge
Prince of Wales Drive is a prestigious 1,000-apartment new build development close to Battersea Power Station. A resident app was a requirement of the tender process, with Berkeley Group emphasising customer satisfaction.
With Cortile
- Cortile created a bespoke app for Pinnacle to include in their pitch, described by Berkeley Homes as “best resident app we have seen.”
- Pinnacle won the instruction, a landmark logo for the portfolio.
“Cortile produced a bespoke App for us to use in the presentation which Berkeley were hugely impressed with and spent a disproportionate amount of time in the presentation talking about, and the possibilities of deploying it in the development. I am certain that without Cortile we would have struggled to win this bid.”
Scaling a new instruction
Taking on 1,350 homes at Battersea Reach
- Customer
- jFM Block & Estate Management
- Location
- London SW18
- Homes
- 1,350
The challenge
Battersea Reach is a fourteen-building waterfront quarter on the Wandsworth bank of the Thames. On appointment, jFM inherited resident communication spread across emails, spreadsheets and separate operational systems, which made it hard to reach residents promptly or to measure whether a message had landed.
With Cortile
- Bring resident communications, parcel and key management, concierge chat and operational tools together in one platform.
- Evidence building safety and compliance with read receipts and engagement reporting that show who has seen a message or opened a document, and when.
- Reach residents who have not downloaded the app through email notifications, so critical information still arrives.
- Cut administrative time for the site team by centralising tasks that previously ran across several systems.
“Overall, Cortile has transformed the way we communicate with residents and manage day-to-day operations at Battersea Reach. It has improved efficiency, strengthened resident engagement, provided valuable compliance reporting and become an integral part of how our team delivers a high-quality service to the community.”
Unifying diverse communities
Halving response times at Park Hill, Sheffield
- Customer
- Urban Splash
- Location
- Sheffield
- Homes
- 1,000+
The challenge
Park Hill is a mixed tenure community in an area of extensive urban regeneration. Urban Splash needed a better way to communicate with all residents, and to introduce them to each other and the local community.
With Cortile
- Operate their assets more efficiently and provide a better service for their clients.
- Create a more connected building within the community.
- Reduce the average response time for resident enquiries by half.
“By integrating Cortile’s software with our own CRM systems we can now improve the experience for tenants, giving them access to a comprehensive app in which they can easily engage with the locality around them; this will enrich the experience of hundreds of residents around the country.”
Communicating with every resident
95% of residents signed up at Downtown, Salford
- Customer
- Downtown Asset Management
- Location
- Salford
- Homes
- 374
The challenge
Downtown is a prestigious “hotel-style” development of 374 apartments with extensive amenity space. A better way to communicate with all residents was needed to establish a Golden Thread of information.
With Cortile
- Achieve a 95% user sign-up rate, allowing management teams to communicate more effectively with all stakeholder groups.
- More easily distribute crucial safety information relating to the Building Safety Act 2022.
- Combine resident engagement with parcel management in one system.
“Ultimately, the technology has freed up more time for our management teams and has enabled a more creative approach to our programme of events, has created a real sense of community and has ultimately enhanced the enjoyment of our residents stay at Downtown.”
See it in action
One of the team would love to understand if we can help.